Trade-in Policy

This policy covers device trade-ins (you exchange a device for another device or store credit) and purchases (we buy your device for cash) handled by GlobMicroFix at 900 Chicon Street, Austin, TX.

Submitting a request is free and never binding. Nothing is exchanged until both sides agree to written terms after an in-person inspection.

1. What we accept

• Phones, laptops, tablets, desktops, consoles, monitors, and comparable consumer electronics.
• Devices you legally own and can hand over free of any loan, lease, or carrier balance.
• Devices fully removed from activation locks and accounts (for example Find My, MDM, or BIOS locks).

What we cannot accept

• Stolen, lost, counterfeit, or activation-locked devices.
• Devices still tied to a financing agreement or another person's account.
• Items we are not legally allowed to resell or recycle.

2. How value is set

Any figure shared before inspection is an estimate. Final value is set in person and depends on model, storage, battery health, cosmetic condition, functional testing, accessories, and current market demand.

For trade-ins, the agreed value is applied toward the device or credit you selected. If there is a difference to pay, we tell you the exact amount in writing before you commit.

3. Ownership and identity checks

For every trade or purchase we may ask for a government-issued photo ID, the device serial number or IMEI, and proof of purchase. We record the details required to comply with Texas secondhand-goods rules and refuse any transaction we cannot verify.

4. Your data on the device

Back up and sign out of your device before handing it over. We ask you to erase it, and we also perform our own wipe before any resale or recycling. We are not responsible for data you did not back up.

5. Timing and cancellation

• Requests are reviewed within 1–2 business days.
• You may cancel any time before the exchange is completed — from your dashboard or by replying to us.
• We may decline a request at any point before completion, and will tell you why.

6. After the exchange

A completed trade or sale is final: ownership transfers to GlobMicroFix and the transaction is not reversible. Devices you receive from us include the warranty stated on your written terms. Repairs we perform carry a separate 90-day warranty described in our Terms of Service.

7. Privacy

Details you submit are used only to review and complete your request. See our Privacy Policy for retention and your rights.

8. Questions

Write to support@globmicrofix.com or call +1 (512) 555-0100. You can also start a trade-in request or ask for a cash offer.